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1. Introduction

Agentsyx ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS operations platform for apps and agents on AI Hosts, including our website, services, and related applications (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

Account information (name, email address, organization details)
Payment and billing information processed through Stripe Connect
Subscription plan preferences and settings
Support requests and communications
User-generated content within the Service

2.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

Usage data, including MCP tool invocations, credit consumption, and API calls
Log data, including IP addresses, browser type, access times, and pages viewed
Device information, including device identifiers and operating system
Performance and error data to improve our Service

2.3 Information from Third Parties

We may receive information from third-party services you connect to our Service, including:

Stripe Connect for payment processing and account management
Authentication providers (e.g., Clerk) for user authentication
MCP servers and downstream connectors you configure

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process transactions and manage subscriptions
Authenticate users and manage access to the Service
Track usage, credits, and billing for your organization
Send administrative information, updates, and support communications
Respond to your inquiries and provide customer support
Monitor and analyze usage patterns and trends
Detect, prevent, and address technical issues and security threats
Comply with legal obligations and enforce our Terms of Service

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing (Stripe), authentication (Clerk), and hosting services.
Business Transfers: We may share information in connection with a merger, acquisition, or sale of assets, subject to the same privacy protections.
Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
With Your Consent: We may share information with your explicit consent or at your direction.

Note: When you use MCP servers and downstream connectors, data may be processed by those third-party services according to their own privacy policies. We are not responsible for the privacy practices of third-party MCP servers or connectors you configure.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Security measures include encryption in transit and at rest, access controls, regular security assessments, and compliance with industry standards. We never expose your private API keys or credentials in agents or client-side code.

6. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Opt-Out: Opt out of certain communications or data processing

To exercise these rights, please contact us at privacy@agentsyx.com. We will respond to your request within a reasonable timeframe.

8. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Agentsyx
Email: privacy@agentsyx.com
Support: support@agentsyx.com